The good news: Samsung says it has addressed the early problems with the Galaxy Fold and finally has a release date (in Korea at least). The bad news: the company is canceling the first round of U.S. preorders. The gooder news: if you were among those early adopters, the it’s giving you a $250 in-house credit to keep you in its good graces.
Shortly after announcing that its first foldable handset is set to start shipping to customers in South Korea on September 6, Samsung sent out a note to customers stating that it would be “taking the time to rethink the customer experience.” That involves, among other things, canceling existing pre-orders. “While not an easy decision to make,” the company writes, “we believe that this is the right thing to do.”
So Samsung canceled my pre-order for the Samsung Galaxy Fold…at least they gave me a $250 credit for anything on their store. That is admittantly quite generous.
I guess I should rejoin the pre-order queue. pic.twitter.com/Nv7OAIMxnN
— M. Brandon Lee | THIS IS TECH TODAY (@thisistechtoday) September 5, 2019
TechCrunch has confirmed the news with Samsung, though the company is letting the email to customers speak for itself. The letter also notes that the company is launching a “new Galaxy Fold Premier Service” for those who opt to pick up the newly rejiggered version of the phone. After the first version of the handset ran into some…issues with reviews, Samsung no doubt wants to be the first line of defense should consumers run into any problems with the new $2,000 phone.
The company has yet to confirm a release date for the rest of the world, though it notes that the Fold will be coming to markets including the U.S. in “coming weeks,” which is on track with the earlier September timeframe.
